What should a new procurement leader prioritise during their first 100 days? Emma Twomey, Global Procurement Leader at Merlin Entertainments, joins Graham Crawshaw to reflect on how she approached this critical period: learning the business, assessing procurement maturity and building the stakeholder trust needed to shape a credible path forward.
Emma explains why listening should come before action, how structured conversations can create executive alignment, and why seeing the organisation through the eyes of Merlin's guests keeps Procurement focused on the outcomes that matter. She also shares lessons on leadership, credibility and laying the foundations for sustainable change.
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